Policy Info

Returns Policy


Faulty Product

Woofles Petfood endeavours to supply a high-quality product. Where a faulty product is supplied (for example, it contains a foreign object, or does not fit the product description) please contact Woofles Petfood within 7 days of purchase of this product. A full refund or product replacement can be issued.

In order to fully investigate a particular product's production process, we require full product details including the name of the product, the batch number that is on the product label, and the date of packaging (the label itself is also preferable). Without these details any investigation will be limited. In some instances, we will request to have the product returned and/or photos supplied in order to assist with investigations.

Instances where a refund/replacement for faulty product is NOT available:

  • Vomiting and/or diarrhoea can occur in animals where the diet is changed too quickly. Therefore vomitting and/or diarrhoea does not necessarily indicate a product fault - instances of animal illness will be investigated and resolved on a case-by-case basis.
  • If Woofles Petfood is not contacted within 7 days of purchase of a faulty product, Woofles is not obliged to refund/replace this product.



Unpalateable Product

Woofles Petfood endeavours to supply a high-quality product that is palatable for our pet cats and dogs with the understanding that not all animals enjoy the same products. Woofles Petfood is NOT obliged to refund/replace unfaulty product that animals simply do not wish to eat.

Woofles Petfood will offer suggestions that may best suit your pet based on the information you have provided us, however we cannot know whether your pet will like the taste of a certain product, and therefore will not refund or replace product based on this.

Woofles Petfood reserves the right to assess the condition and age of goods in question prior to providing a replacement or refund. This may result in a replacement or refund being refused.



Mispacked/Incorrect Product

Woofles Petfood is packed on-site and sent to customers via a third party freight company. In the instance that a product is packed in incorrect packaging, or if an incorrect product is delivered, Woofles will organise a product replacement or refund when contacted with 24 Hours of your order being delivered.



Pricing Issues

If a product is charged at a higher price than stated on the advertised pricing, a credit will be applied to your next order. Please contact Woofles within 48 hours of your order being delivered to discuss the issue.